Strategic Plumbing Brisbane ("we", "us") is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, and how you can access or correct it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
When you contact us or request a quote, we collect your name, phone number, email address, the address of the job, and any details you choose to provide about the work.
Our website collects standard technical information such as your IP address, browser type and the pages you visit. [DESCRIBE ANY ANALYTICS OR TRACKING IN USE, OR DELETE THIS SENTENCE IF NONE.]
Why we collect it
We use your information to respond to your enquiry, prepare and deliver quotes, carry out the work you engage us for, issue invoices, and keep records we are required to keep.
We will only use your details for marketing if you have asked us to, and you can opt out at any time by replying to any message or calling us.
Who we share it with
We do not sell your personal information. We share it only where necessary to do the work — for example with suppliers, subcontractors, our accounting software, or where we are required to by law.
[LIST ANY THIRD-PARTY SERVICES THAT RECEIVE CUSTOMER DATA, E.G. EMAIL PROVIDER, CRM, JOB-MANAGEMENT SOFTWARE.]
How we store and protect it
Information is held in secure, access-controlled systems and retained only for as long as we need it or are required to keep it. When it is no longer needed, we destroy or de-identify it.
Accessing or correcting your information
You can ask us for a copy of the personal information we hold about you, or ask us to correct it, by emailing info@strategicplumbing.com.au or calling 0412 214 898. We will respond within a reasonable period.
Complaints
If you believe we have mishandled your personal information, contact us first at info@strategicplumbing.com.au so we can try to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version is always available on this page, with the date it was last updated shown above.